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About Ryzhko.eu

At Ryzhko.eu, we pride ourselves in not only having the largest and most desirable collection of products 90% designed by us but also the lowest prices and best customer service of any online lingerie boutique.

Also we offer a FREE SHIPPING WORLDWIDE for orders over € 100 and incremental discounts based on volume order.
We are locaded in Bulgaria (Europe Union)



ITEM AVAILABILITY - LIVE INVENTORY SYSTEM
Our site is designed to only allow you to order products we currently have in our warehouse. With our live inventory system, everything available on the site is in stock. Many companies you find online do not keep inventory on hand and choose to drop ship with a larger distributor, thus taking longer to get to you. We are not a drop shipper and because we choose not to drop ship, our customers receive their purchases more quickly than similar boutiques in the industry.



OUT OF STOCK ITEMS
Unfortunately, we do not allow back orders. This is because manufacturers are only able to give estimates as to arrival dates of items. We are not comfortable accepting an order for a customer only to disappoint them when an item does not arrive on the estimated arrival date. We are, however, happy to provide an estimated date of arrival on any item currently on our web site. Simply contact our customer service team.



Ryzhko.eu RETURN POLICY
Ryzhko.eu will gladly accept eligible merchandise received within 14 days from the date of purchase. You can return for refund, exchange or store credit.  The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to Ryzhko.eu.

Items not eligible to be returned : Panties, Stocking, body stocking, Eye Lashes, Make-up, Pasties, body appliques, pantyhose, wigs, and price reduced or Clearance Items

  • Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.
  • Please immediately try on the main portion of your item to ensure it fits properly. Please do not try on any panties, stockings, or accessories until you know the item fits properly.
  • If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date.  Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a €10.00 repackaging fee  Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.
  • As the customer you are responsible for the shipping fees back to Ryzhko.eu. Please ship whatever shipping method you prefer.  Ryzhko.eu strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Ryzhko.eu is not responsible for any packages lost in the mail stream.  It is the customer's responsibility to research any lost package shipped back to Ryzhko.eu that may have been lost in the mail stream.



PAYMENT METHODS
Ryzhko.eu does not accept personal checks, or money orders. Ryzhko.eu accepts debit or credit cards through Visa, MasterCard, American Express and Discover Card by Paypal.

We also accept advanced bank transfer end Western Union



PRIVACY POLICY
We respect the privacy of our customers. This official Privacy and Security Statement is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the services and features we provide to our customers, Ryzhko.eu will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically.



AGGREGATE SITE USAGE INFORMATION
We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behavior patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users.

Our Web servers automatically collect information about each visitor who requests Ryzhko.eu Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

From time to time, we may provide portions of this aggregate site behavior information to vendors, consultants, potential advertisers or news agencies.  We typically do this in order to demonstrate the amount of interest in our sites and/or to plan for technical infrastructure improvements.



ONLINE ORDER INFORMATION
If you choose to purchase products from the Ryzhko.eu site, we require the following information in order to fulfill your order:

We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, Ryzhko.eu membership number (if applicable), the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.



CLICK-STREAM DATA (AND COOKIE TECHNOLOGY)
In order to register on-or purchase products from- Ryzhko.eu websites, your browser must be set to accept "cookies." A cookie is a small piece of data housed in a text file or folder on your computer's hard drive that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and/or (4) the pages you visit as you shop.

The only personal information our Ryzhko.eu cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com.

As stated above, you must enable cookies on your Web browser for Ryzhko.eu to function correctly. If you are concerned about information contained in your Ryzhko.eu cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.

Click-stream data is information that describes the page-by-page paths you take as you browse through our websites. Using cookies, we track and store this information to help us positively customize your shopping experience.  We may use click-stream data in the aggregate to provide improved services to groups of shoppers who behave similarly. We may also use it on an individual basis to improve your specific shopping experience.


COMMUNICATIONS FROM Ryzhko.eu
Whenever you purchase products from Ryzhko.eu, sign up for our newsletter, or any of our on site promotions, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events.  You will not receive any phone calls from us unless there is a customer service issue.

In some instances, we use third-party companies to help us provide products and services to you, to assist us in managing customer information, or to fulfill our in house promotions and communicate with you. Some of these companies are given access to your contact information. These companies are contractually restricted from using your information in any manner other than in the service we have contracted them to do.  Our customers privacy is very important to us.

If you want to be removed from all Ryzhko.eu marketing, choose one of the following options:

Send an e-mail and type REMOVE at info@ryzhko.eu



SHIPMENTS
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS / BRT / TNT or similars in relation to the country of destination.
Shipping charges include the cost of packaging, postage, and insurance but not Duties and taxes for the countries outside Europe Union.
Boxes are well sized and your items are well-protected.
In case of theft / loss Ryzhko.eu agrees to send a new product and, if the same were to be unavailable and / or out of stock, it will propose 'a different product, but with equivalent characteristics, with faculty' for the client not to accept this new product and request the issuance of a credit note relating to the product.
IMPORTANT: Upon delivery of the goods by the courier, the customer is required to check:
that the number of packages delivered corresponds to that indicated in the transport document; that the packaging is not damaged, or wet or otherwise altered, including the sealing materials (adhesive tape or metal).
Any damage or the mismatch in the number of packages or particulars, must be immediately reported to the carrier making the delivery, by adding the word'' subject to control commodity "on the appropriate document and immediately reported to Ryzhko.eu